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Dispatch Operator   Stormy Point, Branson, MO

What You'll Do

Provides Logistical support to all departments. These professionals deal with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Also, answers non-routine correspondence as directed and is subject to highly confidential and sensitive information.

Responsibilities
  • Professionally administer all incoming calls
  • Ensure phone calls are redirected accordingly
  • Document all issues reported to Maintenance and Supply
  • Dispatch calls to Maintenance and Supply
  • Great guests in a professional, friendly, and hospitable manner
  • Perform a variety of clerical duties
  • Data entry of issues reported and their conclusion
  • Will take and retrieve messages for various personnel
  • Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information
  • Follows through on director provided by department managers and owners
  • All other duties are requested
Benefits, Compensation, Training

This is a FT position

Capital Vacations offers employees with competitive compensation and benefits programs, which include but are not limited to; medical, dental, vision, life insurance, disability, 401K, discounted condo stays, paid time off and paid Holidays.

Qualifications

Education, Essential Training/Certifications and Experience:

  • High School diploma or GED
  • Minimum of two (2) years of experience in a customer service role is required
  • TimeShareWare (TSW) experience is preferred

Skills, Knowledge and Abilities: 

  • Able to work collectively with the administrative team associates and in a team environment
  • Utilize exceptional interpersonal communication skills
  • Clear written and verbal communications
  • Exceptional organizational skills
  • Exceptional time management skills
  • Exceptional attention to detail
  • Able to maintain confidential information
  • Proficient with Microsoft Office Suite
  • Flexible schedule, must have availability evenings, weekends and holidays