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Hospitality Specialist - Front Office   Laurel Point, Gatlinburg, TN

What You'll Do

The Hospitality Specialist represents the first point of contact with our guests and handles all stages of their stay.

Responsibilities
  • Responsibilities listed may not apply to all locations
  • Responsible for the efficient and courteous operation of the front desk.
  • Responsible to check guests in/out in the most efficient and courteous manner. Collect balances and post appropriate room charges.
  • Answer and transfer calls from the switchboard using proper telephone etiquette.
  • Answer guest questions about local restaurants and attractions.
  • Make courtesy calls and follow up calls to all guests’ issues.
  • Send confirmation letters to owners/guests.
  • Coordinate with all other departments to ensure a smooth response to guest’s requests.
  • Process all incoming revenue from all departments daily.
  • Open and close out credit card machines and cashier audit reports.
  • Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
  • Order office supplies as needed.
  • Prepare night audit daily.
  • Enter maintenance and service requests in SPI in a timely manner.
  • Make reservations in the most courteous and efficient manner.
  • Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
  • Run reports and correct errors prior to guest check in.
  • Perform any other inventory management changes as directed from supervisor or manager.
  • Prepare check-in packets for upcoming week.
  • Make rental calls to notify owners whether their villa rented or not.
  • Respond to online reviews.
  • Reconcile rentals for the previous month.
  • Check online travel agents for rental inbounds.
  • Daily post office and banking run.
  • Block RCI points for unpaid accounts.
  • Manage RCI banking, membership changes and cancellations.
  • All other duties as assigned by management
Benefits, Compensation, Training

There is a Full-time and Part-time positions

Capital Vacations offers Full- time employees with competitive compensation and benefits programs, which include but are not limited to; medical, dental, vision, life insurance, disability, 401K, discounted condo stays, paid time off and paid Holidays.

Qualifications

Education, Esential Training/Certifications and Experience: 

  • High School Diploma/GED
  • Experience from which comparable knowledge and abilities can be acquired

Skills, Knowledge and Abilities: 

  • Basic computer skills
  • High attention to detail
  • Excellent Customer Service skills with ability to work under pressure
  • Active listener with ability to solve problems
  • Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule – ability to work evenings, holidays and weekends are a must