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Account Representative Lead   Myrtle Beach, SC

What You'll Do

This individual will lead, train, and mentor team members. Display a professional manner while selling, teaching, and showing the debtors or their approved third party how to pay their debts in full within a timely manner will benefit them as well as the creditor.

  • Lead, train and mentor team members
  • Review performance reports and telephone recordings, providing additional training and mentoring as needed
  • Communicate with Manager and Director regarding any representatives in need of discipline or corrective action
  • Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies
  • Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustments, etc.
  • Accountable for reducing delinquency for assigned accounts
  • Collect past due payments
  • Set up repayment plans
  • Inform clients of overdue accounts and amount currently owed
  • Locate customers utilizing skip tracing
  • Attempt to collect payments
  • Review terms of sale or loan documents
  • Ensure all customer information is correct, including phone numbers and addresses
  • Enlist the efforts of management when necessary to accelerate the collection process
  • Must communicate and follow-up with management effectively regarding customer accounts on a timely basis
Benefits, Compensation, Training

Capital Vacations is an equal opportunity employer with;

  • Competitive base salary.
  • Complimentary Life Insurance and Long-Term Disability.
  • Medical, Dental, Vision, Voluntary Life, Disability, and Aflac Insurance.
  • 401(k) Retirement Plan.
  • Paid Time Off & Paid Holidays.
  • Discounted condo stays.

Education, Essential Training/Certifications, and Experience:

  • High School Diploma/GED
  • 1-3 years of Collections experience
  • Two years' experience in a supervisory role

Skills, Knowledge, and Abilities: 

  • Knowledge of Billing and Collections procedures with a complete understanding of FDCPA, FCRA, and RESPA
  • Strong attention to detail, goal-oriented
  • Proficient leadership skills, ability to train and mentor staff
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Knowledge and ability to maneuver effectively through Microsoft Office Suite
  • Possess strong systems skills, solid collection, analytical and negotiation skills