Hospitality Specialist- Temporary Position-- Ocean Pines

Duck, NC, US

Ocean Pines

Front Desk

Recruit Position Duties

  • Responsible for the efficient and courteous operations of the front desk.

  • Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.

  • Answers guest questions about local restaurants and attractions.

  • Make courtesy calls and follow up calls to all guests' issues.

  • Send confirmation letters to owners/guests.

  • Coordinate with all other departments to ensure a smooth response to guest's requests.

  • Prepare night audit daily.

  • Enter maintenance and service requests in SPI promptly.

  • Make reservations courteously and efficiently.

  • Make room moves and stay over requests for guests as needed to ensure guest satisfaction.

  • Run reports and correct errors before guests check in.

  • Perform any other inventory management changes as directed by the supervisor or manager.

  • Prepare check-in packets for upcoming week.

  • Manage RCI banking, membership changes, and cancellations.

  • All other duties as assigned by management.

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Recruit Position Requirements

  • High School Diploma/GED

  • Basic computer skills

  • Great attention to detail

  • Excellent customer service skills with the ability to work under pressure

  • Active listener with the ability to solve problems.

  • Excellent verbal and written communication skills.

Recruit Position Schedule

  • Temporary position from May through October