Recruit Position Duties

• Oversee all operations of the resort.
• Process and submit payroll to HR department.
• Hold weekly staff meetings and owners' meetings. Hold monthly safety meetings.
• Ensure compliance to operating policies, procedures, and service standards.
• Lead all key property issues including capital projects, refurbishments, and customer service.
• Handle complaints and oversee service recovery procedures.
• Responsible for preparation, presentation, and achievement of resort operating budget.
• Manage ongoing profitability of the resort, ensure revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made is the best interest of the resort and management.
• Deliver resort budget goals and set other short- and long-term strategic goals for the property.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Ensure the monthly financial outlooks for the Resort are on target and accurate.
• Assist in preparing monthly financial reports for the Owners and Board Members.
• Oversee and manage all departments and working closely with department heads on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of guest complaints.
• Provide effective leadership to all Resort Team Members.
• Respond to audits to ensure continual improvement is achieved.
• Responsible for safeguarding the quality of operations (both internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Performs all other related duties and projects as assigned.

Recruit Position Requirements

Bachelor’s Degree in business management OR equivalent industry job related experience.
Minimum 2-5 years’ experience in hotel/resort operations at a property of similar size and/or quality.

• Excellent verbal and written communication skills
• Possess strong leadership skills
• Ability to manage, direct and complete assigned duties
• Excellent computer skills
• Ability to prioritize and manage efficiently
• Flexible schedule, be available at a moment’s notice