General Manager-- Ocean Pines

Duck, NC, US

Ocean Pines

Administration - Resort Ops


The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.

Principal Duties and Responsibilities

  • Responsibilities listed may not apply to all locations
  • Oversees the operations functions of the Resort
  • Processes and submits Payroll to Human Resources
  • Holds regular briefings and meetings with all head of departments
  • Ensures full compliance to Resort operating controls, SOPs, policies, procedures and service standards
  • Leads all key property issues, including capital projects, customer service, and refurbishment
  • Handles complaints and oversees the service recovery procedures
  • Is responsible for the preparation, presentation and subsequent achievement of Resorts Annual Operating Budget, Marketing & Sales Plan and Capital Budget
  • Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
  • Ensures all decisions made are in the best interest of the Resort and Management
  • DeliversResort budget goals and sets other short-and long-term strategic goals for the property
  • Develops improvement actions and carries out costs savings
  • Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
  • Ensures the monthly financial outlooks for the Resort are on target and accurate
  • Prepares monthly financial reporting for the Owners and Board Members
  • Draws up plans and budget (revenue, costs, etc.) for Owners
  • Oversees and manages all departments and works closely with department heads daily
  • Is accountable for the responsibilities of department heads and take ownership of all guest complaints
  • Provides effective leadership to all Resort Team Members
  • Responds to audits to ensure continual achieved improvement
  • Is responsible for safeguarding the quality of operations (both internal & external audits)?Is responsible for legalization, Occupational Health & SafetyAct, fire regulations and other legal requirements
  • Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
  • Steps in and performs any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.
  • Performs all other related duties and projects as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

  • Bachelor’s Degree in Business Management/Hospitality OR equivalent industry job-related experience
  • Experience as a General Manager or Assistant General Manager preferred
  • Experience within the hospitality industry

Skills, Knowledge, and Abilities:

  • Excellent verbal and written communication skills
  • Proven strong leadership skills
  • Ability to manage, direct and complete assigned duties
  • Excellent computer skills, Microsoft Office Suite
  • Ability to prioritize, manage and delegate efficiently
  • Flexible schedule, be available at a moment’s notice

Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary

  • Regular Hours and Weekend

Travel: Must be available to travel for meetings, etc. as required

  • Up to 25%


Medical Insurance

Dental Insurance

Vision Insurance

Discounted Resort Stays

Paid Time Off

Life Insurance

Long-Term Disability

Professional Development

Competitive Compensation

Rapid Growth

Corporate Discounts