Field Package Sales Area Manager- Kansas City

Kansas City, MO, US

FPS Kansas City MO

Field Package Sales

The Field Package Sales (FPS) Area Manager is responsible for assisting the FPS Regional Manager in driving & increasing tour flow by assisting with all external marketing activities designated location(s) and off-property events. The Area Manager provides direct supervision of FPS Representatives and marketing support team members. The Area Manager plays a vital role in assisting the Regional Manager in developing, training, and recruiting staff.

Principal Duties and Responsibilities

  • Drive and increase FPS by assisting with external marketing activities at the designated locations and off-property events.
  • Assist in hiring, counseling, coaching, training, and managing FPS Reps.
  • Assist Management in achieving/exceeding departmental monthly budgets.
  • Assist with implementing department initiatives to increase productivity while maintaining a positive demeanor and work environment towards guests and team members.
  • Initiate and suggest plans to motivate team members to achieve monthly/annual tours and sales goals.
  • Ensure staff is using company-approved scripts at all times when speaking to guests.
  • Provide relief for staff on breaks or as schedule demands.
  • Responsible for individual production, consistently achieving established production standards as outlined in the department compensation plan.
  • Accurately reconcile and report monies collected daily.
  • Communicate the customer’s needs & interests to Management so the Company will continue to change based on its needs.
  • Communicate information to prospective clients regarding the area’s locations and activities.
  • Ensure entire FPS staff and locations represent high standards of quality: appropriate and approved work attire at all times, practice good hygiene for individuals, and professional appearance and organizational cleanliness of locations.
  • Ensure FPS staff consistently has all tools and collateral to perform their job stocked at their respective locations.
  • Provide superior customer service in accordance with the Company Driven to Excellence standards.
  • Maintain the highest professional standards when interacting with fellow team members, Management, owners, members, and prospects.
  • Perform other duties as assigned.

Job Requirements

Education, Essential Training / Certifications, and Experience:

  • High School Diploma/GED
  • Minimum 2 years’ experience in timeshare, marketing, or selling role
  • Minimum 2 year’s management experience in the Mini Vacation field

Skills, Knowledge, and Abilities:

  • Computer proficiency in Microsoft Word, Excel, and Outlook and ability to learn custom marketing software.
  • Operate office machinery (i.e., computer, copy machine, fax machine).
  • Proficient in the ability to lead and mentor a team.
  • Ability to read and understand annual budgets.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Time management.
  • Problem analysis and problem-solving skills.
  • Initiative and adaptability.
  • Detail-oriented.
  • Must be able to take direction from Management and adjust to Company’s needs.
  • The ability to be flexible with the schedule is required in performing the essential tasks of the position