Company: Capital Vacations

About Us: Capital Vacations is reimagining the travel experience by connecting Independent Resorts with travelers through our technology platform and vacation products. We partner with over 200 Independent Resorts across the U.S. and Caribbean, deploying strategic value-add tools that allow Independent Resorts to increase revenues across multiple channels. In addition, we service over 1,000,000 travelers a year with a hyper-focus on the owner and guest experience and the creation of long-term relationships. We are dedicated to achieving excellence in our projects and processes. To support our continued growth and success, we are seeking a highly motivated Corporate Trainer to join our team.

Job Summary: We are seeking a dynamic and experienced Trainer to join our team. The Trainer will be responsible for designing, delivering, and evaluating training programs for our corporate office and resort operations employees. The ideal candidate should have a background in instructional design, excellent communication and presentation skills, and the ability to engage and inspire learners.

Key Responsibilities:

1. Training Program Development:

• • Assist with the design and develop training programs, curricula, and instructional materials that align with the organization's goals and objectives.
  • Incorporate adult learning principles and best practices in instructional design.
  • Participate in the design and development of a distance learning platform

1. Training Delivery:

• • Conduct engaging and interactive training sessions for employees through an effective virtual learning platform (with minimal on site training when the business requires).
  • Adapt training methods to suit the needs and learning styles of participants.
  • Provide clear explanations, examples, and hands-on exercises to enhance understanding.

1. Assessment and Evaluation:

• • Create and administer hands on exercises, assessments, quizzes, and evaluations to measure the effectiveness of training programs.
  • Analyze feedback and performance data to make improvements and adjustments as needed.

1. Content Maintenance:

• • Regularly update and revise training materials and job aids to ensure they remain current and relevant.
  • Stay up-to-date with industry trends and best practices.

1. Documentation:

• • Maintain records of training sessions, attendance, and participant feedback.
  • Prepare reports on training effectiveness and provide recommendations for improvement.

1. Coaching and Support:

• • Provide one-on-one additional support to learners through a scheduled call queue to assist and support post training and as a help desk.
  • Foster a positive and inclusive learning environment.

Qualifications:

• Bachelor's degree in Education, Instructional Design, or a related field is a plus
• Proven experience as a Trainer or a similar role is a plus.
• Experience training in a hospitality environment is a strong plus
• Experience with SPI and/or customer care/resort/hotel front desk operations is a strong plus
• Strong knowledge of instructional design principles and adult learning theories.
• Excellent presentation and public speaking skills.
• Proficiency with e-learning tools and technology.
• Strong interpersonal and communication skills.
• Ability to adapt and customize training content for diverse audiences.
• Strong organizational and time-management skills.
• Certification in instructional design or relevant fields is a plus.

Application Deadline: December 1, 2023