JOB DESCRIPTION

 

Job Title: Front Desk Clerk

 

Position Reports To: General Manager

 

Job Summary:

Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist. The Resort prides itself on the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.

 

Essential Duties and Responsibilities:

 

1. Report to work according to schedule and be ready to work. Must be in uniform or properly dressed.

2. Works weekends and holidays.

3. Perform all duties listed on the checklist for each shift.

4. Participate in all required health and safety meetings/classes.

5. Conduct themselves in a professional manner at all times

6. Follow all rules and regulations set forth in the latest Employee Handbook

7. Perform any other various duties that may be assigned by the General Manager, Assistant Manager, or Supervisor.

 

PERSONAL CHARACTERISTICS:

High energy level, comfortable performing multifaceted projects in conjunction with normal activities. Must be well organized. Advocates team support. Ability to get along with diverse personalities – tactful, mature, responsible. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste and smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk, sit, stand, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles such as whiteout, printer cartridge powder, cleaning supplies, gasoline and car fumes, microwaves from a microwave oven, and risk of radiation. The work environment is that of a typical office with a moderate noise level. This noise level is created by light foot traffic and office equipment noise such as computers, printers, calculators, phones, etc.

 

QUALIFICATIONS:

¨ Graduation from a 2-year college or technical school; or 6-12 months of related experience or training.

¨ Ability to effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.

¨ Ability to perform mathematical calculations, and familiarity with CLS software or business software.

¨ Ability to use and navigate the internet and have working knowledge and skill with MS Word and Excel.

¨ Bilingual language skills are helpful but not required.