Resort Front Desk Manager

St. Pete Beach, FL, US

Coral Reef Beach Resort

Front Desk

Job Overview: We are in search of a dedicated and experienced Front Desk Manager to lead our dynamic front office team. The successful candidate will be pivotal in ensuring our guests experience world-class service from the moment they arrive.

• Guest Relations: Greet and welcome guests upon their arrival, ensuring they feel expected and appreciated. Address guest concerns, inquiries, and requests with the utmost professionalism and courtesy.
• Front Desk Operations: Oversee all front desk operations, including but not limited to check-ins, check-outs, reservations, and guest communications. Ensure all processes are smooth, efficient, and guest-friendly.
• Team Leadership: Train, mentor, and supervise front desk staff, fostering a positive, collaborative environment where excellence is the norm.
• Communication: Establish strong communication channels with other departments, ensuring seamless guest experiences, and prompt attention to requests or concerns.
• Administrative Duties: Monitor and manage room bookings, guest feedback, and other relevant metrics. Ensure accurate record-keeping and data management using our resort's system.
• Problem Resolution: Swiftly and efficiently address any guest complaints or issues, ensuring that resolutions exceed guest expectations whenever possible.
• Continuous Improvement: Stay updated with the latest industry best practices. Recommend and implement operational improvements based on guest feedback and team input.

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

• Previous experience in a managerial role at the front desk of a hotel or resort is essential.
• Deep understanding of the hospitality industry, with a keen focus on guest-centric service.
• Strong organizational and multitasking abilities, allowing for efficient management of a bustling resort environment.
• Exceptional communication skills, both verbal and written, ensuring clear and effective interaction with guests and team members.
• Proficient in using hotel management software and tools.
• Ability to lead, inspire, and motivate a team towards achieving operational excellence.
• A proactive approach to problem-solving, always seeking solutions that benefit the guest and the resort.
• Willingness to adapt to the evolving needs of guests and the resort.