Myrtle Beach, SC, US
Corporate HQ
Corp- Call Center
The Contact Center Operations Coordinator performs a variety of roles in support of the successful delivery of service and operational excellence. The workforce manager (WFM) will monitor the call queues to alert the Director of any service failures or calls in queue that need immediate remediation, create and send daily reports to inform the Director of performance results and trends, prepare presentation material for use at operations performance meetings, running forecast and staffing models using contact center tools, and taking calls as needed for platform management. WFM will assist agents and leadership with any issues related to phones, LiveVox, and basic computer functionality. Manage contact center coordinator.
Job Requirements
Education, Essential Training / Certifications and Experience:
Skills, Knowledge and Abilities:
#CVAMCR
In-Office Call Center Agent
Office: Corporate HQ
Department: Corp- Call Center
Location: Myrtle Beach, SC, US
In-Office Collections Representative
Office: Corporate HQ
Department: Corp- Call Center
Location: Myrtle Beach, SC, US
Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth
Corporate Discounts