Hospitality Specialist

Resort: Sand Pebble Resort

Pay Per Hour: $16

Sign-on bonus after 90 days of successful employment: $300.00

WHAT YOU’LL DO

Looking for a professional individual to represent the first point of contact with our guests and handle all stages throughout their stay.

RESPONSIBILITIES:

• Responsible for checking guests in/out most efficiently and courteously.  Collect balances and post appropriate room charges.
• Answers and transfers calls from the switchboard using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow-up calls to all guests’ issues.
• Send confirmation letters to owners/guests.
• Coordinate with all other departments to ensure a smooth response to guests’ requests.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions.
• Prepare night audit.
• Enter maintenance and service requests.
• Prepare check-in packets for the upcoming week.
• Assist with Resort Activities.
• All other duties as assigned by management.

QUALIFICATIONS:

• High School Diploma/GED
• Experience working with the public.
• Basic Computer skills.
• Work with minimal supervision.
• Active listener with the ability to solve problems.
• Good Verbal and communication skills.
• Flexible schedule - Ability to work weekends, some holidays, and early evening.