WHAT YOU'LL DO
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

RESPONSIBILITIES

• Responsible for the efficient and courteous operation of the front desk.

• Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.

• Answers and transfers call from the switchboard using proper telephone etiquette.

• Answer guest questions about local restaurants and attractions.

• Make courtesy calls and follow up calls to all guests’ issues.

• Send confirmation letters to owners/guests.

• Coordinate with all other departments to ensure a smooth response to guest’s requests.

• Process all incoming revenue from all departments daily.

• Open and close the credit card machines and cashier audit reports.

• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.

• Order office supplies as needed.

• Prepare night audit daily.

• Enter maintenance and service requests in SPI promptly.

• Make reservations courteously and efficiently.

• Make room moves and stay over requests for guests as needed to ensure guest satisfaction.

• Run reports and correct errors before guest check-in.

• Perform any other inventory management changes as directed by the supervisor or manager.

• Prepare check-in packets for the upcoming week.

• Make rental calls to notify owners whether their villa rented or not.

• Respond to online reviews.

• Reconcile rentals for the previous month.

• Check online travel agents for rental inbound.

• Daily post office and banking run.

• Block RCI points for unpaid accounts.

• Manage RCI banking, membership changes, and cancellations.

• All other duties as assigned by management

BENEFITS, COMPENSATION, TRAINING

QUALIFICATIONS

• High School Diploma/GED

• Experience from which comparable knowledge and abilities are acquired

• Basic computer skills

• Great attention to detail

• Excellent Customer Service skills with the ability to work under pressure

• Bilingual is a plus

• Active listener with the ability to solve problems

• Work with minimal supervision

• Excellent verbal and written communication skills

• Flexible schedule – Ability to work evenings, holidays and weekends are a must

Schedule

• Thurs, Fri, Sat, Sun, Mon

Additional comments

• Major Holiday and Sat are a must.