Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist Night Audit. As a Hospitality Specialist Night Audit, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

What you're great at:

• You’ll be corresponding with guests through email, over the phone and in person. Answers company telephone or switchboard promptly and in a professional manner

• The Hospitality Specialist –Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests

• Greets guests courteously and registers guests into the resort

• Assists with the maintenance and control of room inventory and availability

• Possessing knowledge of all resort services, knowledge of reservation and billing system, knowledge of resorts cash and credit card policies and procedures, knowledge of the resort emergency procedures and how to implement them, and knowledge of the resort's products, rates, and special programs.

• Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems. Ensures that all reports are printed and distributed to relevant departments, head of department and corporate

• Distributes guest, administrative mail and packages

• Completes check-in packages and procedures for each guest/owner. Assists guests with inquiries, requests, and complaints

• Works closely with all departments to ensure guest satisfaction

• Maintains a professional and neat working area and a professional and neat appearance while on duty

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect: At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

• The ideal candidate will have previous customer service, preferably Night Audit, experience in the hospitality industry and will understand the importance of responding quickly to owners’ and guests

• Basic Accounting knowledge, excellent verbal and written communication skills, excellent customer service skills, attention to detail, good problem-solving skills, and ability to multitask