Purpose

The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.

Principal Duties and Responsibilities

• Responsibilities listed may not apply to all locations
• Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares
• Performs or assists with cleaning duties as necessary
• Establishes an employee work schedule and plans daily work assignments
• Trains and coaches employee in laundry and housekeeping
• Checks equipment to ensure that it is in working order
• Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests
• Controls lost and found articles
• Inspects and evaluates the physical condition of facilities to determine the type of work needed
• Maintains cleanliness and organization of the storage area
• Orders cleaning materials and maintains a budget
• Responds quickly to requests from guests and other departments
• Inspects units daily
• Follows all company policies and procedures
• Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens
• Develops and maintains positive working relationships within the team
• Counsels and disciplines employees
• All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• Minimum high school diploma or equivalent
• Minimum of two years of experience as a housekeeping supervisor
• Demonstrable leadership skills
• Flexibility needed for scheduling purposes

Skills, Knowledge, and Abilities:

• High energy with a passion for housekeeping and cleanliness
• Attention to detail
• Ability to communicate both verbally and written
• Must have a flexible schedule; must be available weekends and holidays
• Ability to multi-task and handle the cleaning of units at a fast pace with accuracy
• Driven to improve the quality of work
• Ability to maintain professional conduct at all times

Shift: Additional hours may be necessary to accommodate business needs

• Regular Hours, On-Call, and Weekend

Travel:

• None