Hospitality Lead- Night Audit- Silver Lake

Kissimmee, FL, US

Silver Lake

Front Desk

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long-term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program

What you’re great at:

• Checking in/out, answering phones and handling guest comments and concerns
• Support the vision and goals of the General Manager and assist in creating and implementing new service
• Be a hands-on leader and be a visible front office team member - leading by example
• Assist with the maintenance and control of room inventory and availability
• Possesses knowledge of all resort services, reservations and billing systems
• Possesses knowledge of resorts cash and credit card policies and procedures
• Possesses knowledge of the resorts products, rates, and special programs
• Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property
management and relevant computer systems
• Ensures that all reports are printed and distributed to relevant departments, head of department and corporate
• Distributes guest, administrative mail and packages
• Possesses knowledge of the resort emergency procedures and how to implement them
• Works closely with all departments to ensure guest satisfaction
• Assist guests with inquiries, requests, and complaints
• Maintains a professional and neat working area
• Maintains a professional and neat appearance while on duty
• Performs all related duties as assigned

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect:

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

  • 2-3 Customer Service Experience (Hotels/Resorts Preferred)
  • H.S. Diploma
  • Spanish Speaking a plus but not required*


Wednesday - Sunday. Weekends Required. 10:45p - & 7:15am