Job Description - Non-Exempt

Position Title: Activities Representative

Reports To: Front Desk Manager

FLSA Status: Non-Exempt

Purpose

The Activities Representative assesses, plans, implements, and evaluates programs for guests' activities, which are multi-faceted to meet the guests' functional needs and reflect the interests of guests.

Principal Duties and Responsibilities

Responsibilities listed may not apply to all locations
Designs and implements resort activities for all resort guests
Maintains and balances operational expenses for the department
Designs and implements special events for holidays and other occasions
Coordinates special projects and events with off-site vendors and attractions
Publishes and designs weekly activities calendar
Purchases and maintains sports equipment and gaming library
Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground
Provides follow-up reports to management with regard to special projects and responsibilities
Assists in the planning of employee-related functions within the workplace
Supervises and trains staff where necessary
Provides exemplary guest service to all owners, exchangers and resort guests
Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)
Complies with all Company policies and procedures
Performs all other related duties and projects as assigned by immediate supervisor

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

High school diploma or GED required (some college preferred)
Minimum one year of experience in guest service/retail
Minimum one year of recreational activities experience
Timeshare experience a plus

Skills, Knowledge, and Abilities:

Good communication and interpersonal skills
Ability to motivate guest to engage in activities
Ability to perform multi-task functions in coordination with management
Proven leadership skills
Ability to manage, direct and complete assigned duties as directed by immediate supervisor
Ability to process and resolve guest requests
Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, Outlook, and FrontPage
Ability to stand or sit for 10-hour shift
Ability to exercise patience and understanding with adults and children
Outgoing personality and positive attitude
Flexible schedule, ability to work evenings, weekends and holidays

Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must

Regular Hours and Weekend
Seasonal job last week of May till October

Travel:

None

Activities Representative // Causeway on Gull

Job Description

Employee Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Discounted Resort Stays

Paid Time Off

Life Insurance

Long-Term Disability

Professional Development

Competitive Compensation

Rapid Growth

Corporate Discounts