Opportunity for career advancement in a fast paced, growth-oriented Organization.

Below are just some of the benefits you'll receive!
• Competitive Salary
• Paid time off
• Career growth
• Medical / Dental / Vision insurance
• 401k
• Enthusiastic team environment
• Travel Perks to all our Resort locations

Purpose

The Operations Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort.

Principal Duties and Responsibilities

Responsibilities listed may not apply to all locations
Assists in coordinating all Board related functions with General Manager
Assists the General Manager with all operational projects
Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
Is responsible for after hour calls relating to resort issues as needed
Supervises and coordinates all operations of the Resorts’ departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
Controls all guests’ vouchers and accuracy of the room or guests’ folios
Aids guests with inquiries, requests, and complaints
Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
Disciplines subordinates when necessary
Assists in training new team members
Codes and processes payables for review by management
Researches all Accounting related questions, discrepancies, and processes information promptly
Contacts and negotiates vendor agreements as directed by the General Manager
Coordinates and assists General Manager with the implementation of all policies and procedures for staff
Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
Complies with all Capital Vacations policies and procedures
Performs all other related duties and projects as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 2+ years of relevant experience
Minimum of two (2) years in the hospitality industry

Skills, Knowledge, and Abilities:

Knowledge and proficiency in Microsoft Office
Knowledge and ability to use all basic office equipment
Multitask-oriented, organized and able to set priorities
Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
Excellent communication skills, both written and oral
Proven leadership skills
Ability to process and resolve guest service requirements
Ability to assist, train and direct staff where necessary
Must dress professionally
Flexible schedule, weekends and holidays are a must

Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary

Needs to be flexible

R.O.- Operations Manager-- Highlands at Sugar

Job Description

Employee Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Discounted Resort Stays

Paid Time Off

Life Insurance

Long-Term Disability

Professional Development

Competitive Compensation

Rapid Growth

Corporate Discounts